Questions about your data and privacy
Only you can view your balance, deposits and withdrawals when logged into your account. Support staff can access your transaction history only to resolve disputes or verify payments you report. We never share your activity with other players or third-party platforms.
Account holder details, email and phone number are kept while your account is open. Transaction records are retained for five years after account closure to meet legal and fraud-prevention requirements. Chat and support transcripts are deleted after 90 days unless you request a backup.
Yes. Go to Settings, select Account Data and choose Export. Your full profile, transaction history and deposit records download as a file. The process usually completes within a few minutes.
Your profile becomes inactive and you cannot log in. Funds in your wallet are returned to your original payment method—DANA, OVO, GoPay, QRIS or bank account—within three to five business days. Your transaction history is archived and retained per our legal obligations.
Yes. We use cookies to recognize you, remember your game preferences and prevent fraud. Analytics pixels track which pages you visit so we can improve the mobile experience and fix bugs. You can disable non-essential cookies in your browser settings without losing account access.
We share only the minimum necessary with payment processors like DANA and OVO to complete deposits, and with fraud-detection services to protect your account. We do not sell, rent or market your personal data to advertisers or unrelated third parties.
Contact support via email or in-app messaging and request permanent account closure. We delete your profile data within 30 days. Transaction records are retained for five years as required by law, but are not linked to your identity after closure.
