Terms & Conditions — Common Questions
Breaches such as using a shared account, depositing from someone else's payment method, or multiple registrations can result in account suspension or permanent closure. We always contact you first to give you a chance to respond. If you believe your account was suspended in error, our support team will review the decision within 48 hours.
No, the terms you agree to at registration apply for the lifetime of your account. We do not update our terms mid-session or mid-game. If we need to amend the terms, we'll notify you 30 days in advance and give you the option to close your account before the change takes effect.
Our liability is limited to the amount of deposits you've made into your account in the past 12 months. We are not liable for any indirect losses, lost earnings, or damage to third-party devices. System downtime beyond our control is subject to local law; we'll notify you as soon as service is restored.
We retain account records for 7 years to comply with financial reporting laws. Personal data such as your name, email and payment history is held for this period unless you request deletion, which depends on local law. Contact support with your deletion request and we'll advise on timelines.
Our core terms apply to all Indonesia players, but access and eligibility depend on local law. If your region restricts online gaming, your account access may be limited. We check your location at registration and throughout your play; if your region changes, contact us to update your profile.
Yes. All game outcomes are determined by the game's random number generator, which is tested and certified. If you believe an outcome was incorrect, open a support ticket with your game ID and timestamp. We'll review the game logs within 24 hours and credit your account if an error is found.
Your balance remains yours indefinitely; we do not expire accounts or deduct inactive-account fees. However, deposits via DANA, OVO, GoPay or QRIS that you don't convert to real-money balance may be subject to refund rules set by the payment provider after 180 days.
